Frequently Asked Shipping Questions

 

When will my order ship?

Your order will ship 1-2 business days after it is placed. We are closed on Saturday and Sunday, so orders placed on Friday will ship Monday. In order to provide you with a hyper-fresh product, we roast all of our coffee to order, so we appreciate your patience!

What is your return policy?

We want you to be satisfied with your order, so we are here to help make it right! We can be reached at support@deansbeans.com or 978-544-2002 Monday through Friday 8-4. If we can't answer your call, please leave a message with any issues. When calling, please note your order number, and the Shipping Dept. number so we can help track your order.

We ask that you call us within 48 hours of realizing your order is not satisfactory. Requests for returns or exchanges after 48 hours may not be honored, due to the freshness of our products. 

If your order arrives damaged, call us immediately so we can start a claim with the shipping company.  Please save the box and packaging for 5 days, in case the shipper needs to inspect it to fulfill the claim. We will work with you and the shipping company to replace the product as quickly as we can.

If you receive the incorrect products, it's probably due to a packing error. Sorry! We are only human! Call us and we will, of course, work with you on an exchange. 

Any other problems? Call us and we'll talk it through with you!

Can I ship to a military address? 

Absolutely! We will select the appropriate USPS shipping option to get your package to you as quickly as possible!

Can I ship to Alaska, Hawaii, US Virgin Islands, Puerto Rico, or Guam? 

In addition to our normal shipping options we offer a $25 flat rate if regular rates are too high.. *Please note that due to rising postage cost that orders to these territories do NOT qualify for free shipping

Do you ship internationally?

No, unfortunately we do not ship outside of the US due to high shipping costs. 

Do you offer Free Shipping?

Yes, we do! You will receive Free Shipping on any order in the contiguous US that is $150 or over. 

What shipping carriers do you offer?

We use two shipping carriers: UPS and USPS (Post Office). We offer a range of options to accommodate different budgets and expedited packages. 

What are the USPS options?

  • Ground Advantage is the cheaper and slower of the two methods offered by the post office. Economical and efficient but it comes with a wait.

  • Priority Mail is faster but slightly more expensive. While it is faster than ground advantage it is not an expedited shipping method so the estimates provided at check out are not guaranteed.

What are the UPS Options?

  • UPS Ground (1 business day processing + 1-5 business days in transit)

  • UPS 2nd Day Air (1 business day processing + 2 business days in transit)

  • UPS 3 Day Select (1 business day processing + 3 business days in transit)

  • UPS Next Day Air (1 business day processing + 1 business day in transit)

When choosing your shipping options, please read any fine print closely! We work very hard to get your packages to you quickly, but once the packages leave our facility, the shipping is out of our hands.