Frequently Asked Shipping Questions
No more walk-in customers: After a lot of thought and consideration over the last several months, we've decided to stop offering walk-in service. You may still place an order on our website for pick up at our Beanery, or you can select UPS or the Post Office and have it shipped directly to your house. You may order online and, during checkout, select the "pick up in store" shipping option if you would like to pick up your coffee here. You will receive an email when your order is ready, and your order will be left on the porch for pick up at your convenience. Full statement here.
- When will my order ship?
- What is your return policy?
- What is your shipping policy?
- Do you ship internationally?
- Do you have free shipping?
1. When will my order ship?
Your order will ship 1-2 business days after it is placed. We are closed on Saturday and Sunday, so orders placed on Friday will ship Monday. Some orders placed on Sunday will ship Tuesday. In order to provide you with a hyper-fresh product, we roast all of our coffee to order, so please be patient!
2. What is your return policy?
We want you to be satisfied with your order, so we are here to help make it right! We can be reached at email@example.com or 978-544-2002 Monday through Friday 9-4. If we can't answer your call, please leave a message with any issues. When calling, please note your order number, and the Shipping Dept. number so we can help track your order.
We ask that you call us within 48 hours of realizing your order is not satisfactory. Request for returns or exchanges after 48 hours may not be honored, due to the freshness of our products.
If your order arrives damaged, call us immediately so we can start a claim with the shipping company. Please save the box and packaging for 5 days, in case the shipper needs to inspect it to fulfill the claim. We will work with you and the shipping company to replace the product as quickly as we can.
If you receive the incorrect products, it's probably due to a packing error. Sorry! We are only human! Call us and we will, of course, work with you on an exchange.
Any other problems? Call us and we'll talk it through with you!
3. What is your shipping policy?
We use two shipping carriers: UPS and the US Postal Service (or Post Office). We offer a range of options to accommodate different budgets and expedited packages. These include:
- Standard Shipping in the Contiguous US for a set rate, depending on your order. We select the most economic shipping carrier for your order, and the times in transit range from 2-8 days depending on location. *Green Unroasted Coffee Orders are EXCLUDED from these standard rates and free shipping.
- Under $45.00 = Standard Shipping is $9.00
- $45.01 - $90.00 = Standard Shipping is $12.00
- $90.01 - $125.00 = Standard Shipping is $15.00
- $125.01 - $149.99 = UPS Negotiated Rates
- $150 and up = FREE SHIPPING
- Expedited UPS options for customers who need their coffee sooner, by a guaranteed date. IMPORTANT: Add 1 business day for processing all expedited orders!
- UPS Ground (1 business day processing + 1-5 business days in transit, depending on location)
- UPS Three Day Select (1 business day processing + 3 business days in transit)
- UPS Next Day Air (1 business day processing + 1 business day in transit)
- Please remember that we need 1 additional business day to roast and pack up your order, in addition to UPS Estimated Delivery Dates.
When choosing your shipping options, please read any fine print closely! We work very hard to get your packages to you quickly, but once the packages leave our facility, the shipping is out of our hands.
Shipping to a military address? Great! We will select the appropriate USPS shipping option to get your package to you as quickly as possible!
Shipping to Alaska, Hawaii, US Virgin Islands, Puerto Rico, or Guam? We offer $25 shipping on all orders. *Please note that due to rising postage cost that orders to these territories do NOT qualify for free shipping
4. Do you ship internationally?
No, unfortunately we do not ship outside of the US due to high shipping costs.
5. Do you offer Free Shipping?
Yes, we do! You will receive Free Shipping on any order in the contiguous US that is $150 or over and does not include unroasted coffee. *Please note that Gift Cards are not shipped and therefore do not count towards the free shipping threshold
Image: Dean standing behind a huge stack of packages while he screams in panic. Masks hang on the wall behind him.